Name: ROBKE Logistics
Brand: Robke Group

Question 1

What is ROBKE Logistics and what is the solution used for?

Accepted Answer

ROBKE Logistics is a customized fulfillment service from the Robke Group that supports companies in the e-commerce and B2B sector in shipping their goods professionally and worldwide. The solution covers the entire logistics process: from goods receipt through quality control, pick and pack, and shipping to returns management. With over 12 million shipments per year and an in-house customs department for international transport management, the offering is aimed at companies that want to access both domestic and cross-border markets. The service portfolio is complemented by customized IT solutions tailored individually to each customer's shop and existing system.

Question 2

What features and characteristics does ROBKE Logistics offer?

Accepted Answer

ROBKE Logistics covers warehousing, shipping, returns management and customs handling, as well as a broad range of value-added services such as labeling, quality inspection, and kitting or the assembly of varying sets. Pick and pack is carried out partly manually to enable individual packaging solutions. The solution supports system integrations with SAP, Shopify and Shopware and is compatible with sales channels such as your own shop, Amazon SFP, eBay, Etsy, Otto and Zalando. Bulky goods are also covered as an item requirement. The pricing model is flexible and can be structured as a monthly flat fee, fixed price, or per-unit and per-transaction pricing.

Question 3

What use cases and target groups is ROBKE Logistics suited for?

Accepted Answer

ROBKE Logistics is aimed at companies in the e-commerce sector and addresses the market segments of small businesses, mid-market and enterprise. The solution is suitable for e-commerce fulfillment as well as B2B fulfillment and the handling of customs and cross-border processes. Geographically, the service covers Europe and the global market, with supported customs territories in the EU, UK, USA, Canada and Asia. Thanks to a location in Switzerland, Swiss end customers can also be supplied without customs formalities at the door.

Question 4

Which vendor does ROBKE Logistics come from?

Accepted Answer

ROBKE Logistics comes from the Robke Group, a family-owned business with nearly 100 employees. The company operates 3 locations, including one in Switzerland, and places particular emphasis on personal service and the highest quality standards.

Question 5

What are the unique selling points of your service?

Accepted Answer

A key unique selling point of ROBKE Logistics is its location in Switzerland, which enables duty-free direct delivery to Swiss end customers and thus ensures a smooth customer experience without customs formalities at the door. In addition, the Robke Group as a family-owned business offers personal support with an in-house pick-and-pack process that is carried out partly manually to enable individual packaging and varying sets. The in-house customs department and IT specialists who develop customized system solutions complete the offering. With over 12 million shipments per year, the company combines high volume capacity with an individual, quality-oriented service approach.

Question 6

What does your ideal customer look like?

Accepted Answer

The ideal customer for ROBKE Logistics is an e-commerce company that requires individual fulfillment solutions and values personal support as well as high quality standards. The service is equally suited to small businesses, mid-sized companies and enterprise customers that sell via channels such as their own shop, Amazon SFP, eBay, Etsy, Otto or Zalando. Companies that ship cross-border into customs territories such as the EU, UK, USA, Canada or Asia, or that want to specifically serve the Swiss market, benefit particularly from the specialized customs and cross-border services. Companies with special item requirements such as bulky goods or a need for value-added services such as kitting and labeling are also an ideal target group.

Robke Group · E-Commerce Fulfillment

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