Cella GmbH · E-Commerce Fulfillment

I want to spend as little time as possible dealing with logistics. Since not everything at Cella runs via AI agent the way it is common today, you have a dedicated contact person and mobile numbers where someone actually picks up. Some prefer automation, but I find the personal contact particularly valuable and it makes working with Cella much more pleasant. You know someone is there when things get critical. And that is what matters. For me, handling exceptional situations is the real test, and the day-to-day business is simply the baseline.

DSV Dashboard. We partly use less-than-truckload shipping, which runs through DSV. Cella handles the registration for us. A dedicated dashboard would be nice, but it is not essential. Currently that simply runs via email.

That also went very smoothly. We were offered the option to have them handle the integration for us, but that was not necessary at all since we work with an API. I rarely need to look at it.

Wonderful. We are very happy with the process. Everything that is automated runs smoothly. If an issue ever comes up due to unpredictable order volumes, the team is always reachable and responds immediately. So far everything has worked out perfectly.

Very good. Sometimes I need to register 30 times the usual daily volume on the same morning, since we occasionally work with promotional products that drive significant conversion. We have always managed to handle that smoothly so far. That is where personal contact matters to me.