Question 1

What components does the solution consist of?

Accepted Answer

The Pick by Voice solution LYDIA Voice consists of the mobile software component for speech recognition on the mobile device and a server (LYDIA™ Service Hub) for managing the application, devices and users. Speech recognition takes place directly on the mobile end device, ensuring an extremely high recognition speed. LYDIA Voice can be operated either on the robust, voice-optimized VOXTER Voice Terminal or on voice-capable mobile devices from other manufacturers. An industrial-grade headset with a high level of wearing comfort is recommended for voice input and output. Alternatively, the LYDIA VoiceWear picking vest is available as an ergonomic wearing and audio solution that allows completely hands-free operation without a headset. Both variants are designed for continuous use in warehouse environments and ensure reliable communication – even in high-noise conditions. A network connection via Wi-Fi is required to operate LYDIA Voice. LYDIA Voice is connected to the leading warehouse management system (WMS) or ERP system and retrieves the necessary order and master data – such as picking orders, storage locations or item information. In return, the solution sends status messages and confirmations back to the host system in real time. Integration is carried out via proven, standardized interfaces and typically directly, without additional middleware. LYDIA Voice can be operated both on-premises and in cloud environments. Additional applications within the LYDIA Voice Suite ensure maximum user-friendliness, easy support and optimal performance (not all applications are included in the standard package): The LYDIA User & Device Manager consolidates all user, device and voice settings in a central interface, ensuring simple, transparent and secure management of the entire LYDIA Voice environment. LYDIA CoPilot is the integrated support and onboarding tool. It enables key users to accompany employees live, review process quality and analyze speech recognition quality in real time. LYDIA Warehouse Intelligence continuously analyzes all voice and process data from ongoing operations and makes key KPIs transparent – such as recognition accuracy, runtimes, Wi-Fi quality or battery status. Anomalies are detected at an early stage, enabling companies to intervene proactively – including predictive maintenance for devices and processes. LYDIA Phone enables Voice-over-IP calls directly from within the running Pick by Voice application – controlled entirely by voice command. Employees can immediately call the control station when questions or process deviations arise. Connections to active voice clients can also be established from the control station. This saves time, speeds up problem resolution and improves support in day-to-day operations.

Question 2

How does the solution work in detail?

Accepted Answer

The LYDIA Voice Suite is a software suite for voice-controlled human-machine interfaces (HMIs) on mobile devices. Its primary field of application is logistics, where it provides a voice interface for warehouse employees who pick goods (Pick by Voice). Storage location coordinates and the quantity to be retrieved are announced by voice, and employees confirm accordingly via voice input. The focus is on practical benefits: fast onboarding without lengthy training times consistently high process quality and productivity even with changing teams measurably fewer errors in daily operations flexible adaptation and scaling of the solution to changing requirements Thanks to AI-based, high-performance speech recognition – even in noisy environments – LYDIA Voice understands natural language and responds instantly. Speech recognition takes place directly on the device and in milliseconds – a decisive difference compared to cloud-based consumer translation solutions. 70+ languages are currently available as standard, with additional languages available on request. Companies benefit from stable, scalable processes that can be flexibly adapted to existing workflows, multinational teams and changing requirements.

Question 3

What are the unique selling points of this solution?

Accepted Answer

· No voice training required: For almost 20 years, LYDIA Voice has relied on a speaker-independent solution with no voice template training. Artificial intelligence and the use of neural networks have taken speech recognition to a new level. Employees can start right away – regardless of the language, dialect or accent they speak – and are recognized reliably. Onboarding times can be drastically reduced (by up to 80% compared to other voice solutions). · Multilanguage Recognition & Output: The system can even recognize multiple languages simultaneously. Employees with limited or no knowledge of the local language can alternatively speak in their native language – ideal for international and seasonal workforces. The output language can also be easily switched via voice command. (from LYDIA Voice version 9 onwards) · With LYDIA VoiceWear and the ultralight, wireless VoiceWear Air, LYDIA Voice offers a globally unique audio and wearing solution for Pick by Voice without a headset. Microphones and speakers are ergonomically integrated into a vest, giving employees maximum freedom of movement. Digital audio transmission with beamforming technology ensures precise speech recognition despite warehouse noise. · LYDIA Voice is 100% voice-controlled – not only the picking dialogues, but also all service operations within the application. Users can, for example, change speed, volume or output language via voice command, query the battery level, time or battery status, or change the output language. This keeps hands and eyes free at all times, making the work process faster, safer and significantly more ergonomic. It also reduces the workload on the control station. · LYDIA CoPilot is an industry-wide unique key user tool that enables live support directly during the ongoing voice process. Shift supervisors or trainers can connect to the voice client in real time, accompany new employees and visually analyze dialogue reliability as well as speech recognition quality. New features complementing the Pick by Voice application: LYDIA Live Translation enables real-time translation of free conversations – independent of the Pick by Voice process. Whether in a one-to-one call via LYDIA Phone or in messages to individual employees or entire teams: spoken or written content is automatically translated into the respective configured target language of each recipient and delivered as voice output. This allows employees of different native languages to collaborate immediately and without misunderstandings. The feature uses the existing LYDIA infrastructure. LYDIA Gamification uses scientifically grounded game mechanics to transform monotonous picking processes into motivating tasks. Gamification elements such as coins, medals, challenges and positive voice feedback are integrated directly into the Pick by Voice dialogue. Employees receive recognition for their performance, can visibly track their progress and experience more variety in their daily work – without interrupting the process flow. Shared goals and team challenges also foster cohesion among employees. Companies benefit from higher motivation, increased productivity and demonstrable performance gains.

Question 4

What does your ideal customer look like?

Accepted Answer

The ideal Pick by Voice customer operates a warehouse with a high picking volume and predominantly uses manual or semi-automated processes where free hands and an unobstructed line of sight offer clear advantages. They typically have at least 10–20 active pickers. Pick by Voice is particularly suitable for companies looking to reduce error rates, achieve ergonomic improvements and increase throughput with the same team size. Companies that regularly employ seasonal staff or employ logistics workers with a variety of native languages also benefit from LYDIA Voice.

LYDIA Voice

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